SMOKY TROUT FARM RESPONSE TO COVID-19

Smoky Trout Farm remains open for business despite the large disruption that COVID-19 is having across our economy. 

 

Continued operation ensures our fish will receive proper husbandry and support as they progress through their life cycle. As livestock, it is important that our rainbow trout and brown trout move from our sustainable operations and on to the natural ecosystems where they will further grow and thrive. 

Biosecurity and Social Distance

We’ve operated a biosecure facility for many years. We have staunch processes already in place limiting the number of people in our facility by insisting on appointments, mandatory cleaning stations for feet and consistent hand washing.

 

We are extending these processes to our retail operations for both on-site pickups and deliveries. 

 

When you visit us to pick up fish or product:

  • We will only accept booked appointments every 30 minutes. 

  • Please be on time and do not enter the store until your scheduled appointment time. 

  • People arriving without an appointment will be asked to leave.

  • Only one customer in the shop or loading area at a time. If you have more than one person in your group, additional people will be asked to wait outside and away from the loading area.

  • To maintain distancing customers are asked to set up their hauling containers and then move back and just observe as our team loads fish into your transport setup.

  • People without appointments will be turned away.

 

Our commitments to keep our customers and staff safe during your visit:

  • Point of Sale machine, surfaces at customer service station and door handles will be properly wiped with disinfectant between appointments.

  • Washrooms will be disinfected after use.

  • Staff will be using disposable gloves that are changed between visits and increasing overall hand washing frequency.

  • We will maintain social distancing.

For deliveries:

  • No handshakes.

  • Our team will maintain social distancing of 6 feet on your site.

  • We'll load thetrout into your pond.

 

At your request will arrange for fully contactless delivery:

  • Set up the time.

  • Have good directions.

  • Make sure the gate is unlocked, or access is pre-arranged.

  • We’ll load your trout into your pond.

  • We’ll email/text you an image of trout going in.

Download the full Smoky Trout Farm COVID-19 Policy

(403) 342-5206

(403) 342-2646

39041 Range Road 283 Red Deer County, Alberta

 T4E0M2 Canada

©2020 by Smoky Trout Farm Limited.